We care about our customers' satisfaction. We will be happy to answer your questions personally. To help you find answers immediately, we have compiled a list of some frequently asked questions. We hope you will find them useful.
Since the summer of 2008, we have offered an extended 5-year guarantee on material and manufacturing defects. If any defects become apparent during this period, we will deal with them according to our general terms of guarantee.
First of all, please be aware that claims made under the guarantee must be sent to us by retailers rather than directly by consumers. You should therefore visit your Maier Sports retailer, bringing the defective item and your purchase receipt with you. The retailer will handle the rest of the process.
Please refer to our detailed care instructions under the menu item Care tips.
Even in the case of waterproof functional jackets or pants, you will still need to re-impregnate the outer material from time to time as the industrial impregnation wears off over time and is washed out. If you wash your jacket frequently, you should repeat the impregnation more regularly. Additives for washing machines, immersion baths and sprays are available in good sports stores.
Enter your zip code under Your retailer to display a list of your nearest Maier Sports retailers. If a retailer does not stock a particular Maier Sports product, the store can generally order this in for you.