Shipping and payment conditions

Payment options
 

Purchase on account
You will receive your invoice together with the shipment and you can pay by bank transfer within 10 days of receipt of the shipment.

Please provide payment to:
PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information on your invoice.

PayPal
You can make secure cashless payments via PayPal.
Please create a PayPal account by providing PayPal with your banking or credit card details. This way, you won’t be required to enter your details again for every subsequent transaction. You can then pay simply by entering your e-mail and password.
You will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to your PayPal account.

Credit card
You can pay conveniently and securely with your credit card. We accept both MasterCard and Visa credit cards.
We are able to guarantee maximum security thanks to highly advanced encryption techniques such as Secure Socket Layer (SSL) and 3D Secure protection. All order and credit card information is transmitted in encrypted form only.
Security when paying with credit cards:
European guidelines have changed to ensure maximum customer protection when paying with credit cards online:
You will be required to verify your identity via 3D Secure for any order placed after 14 September 2019. The exact process depends on the type of credit card (Visa Secure or MasterCard Identity Check).
You may have already been asked to verify your identity via 3D Secure during past online payment processes. However, the new regulations add another process to improve security and make authentication easier. Please contact your bank for additional information.
Your credit card will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to the credit card originally used for payment.

Payment in advance
When paying in advance, you’ll be required to transfer the payment amount within seven calendar days. Your products are reserved for you during this period. The payment amount consists of both the price of the products and any applicable shipment and service costs.
Please enter all necessary information in the reference box on the transfer form, as shown during the final stage of checkout, to ensure your order can be allocated quickly and correctly.

Please provide payment to:
PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information at the end of the order process.
 

Shipment within Germany
 

We charge a flat rate of €5.00 per order within Germany. This charge is not applied to orders worth €150.00 or more which are shipped within Germany. There may be exceptions, which are clearly marked. Please note the shipping information in the product descriptions.

If you find the packaging of one of our shipments ripped or torn, this may be an indicator that some of your ordered items have not made it to you. You will receive a “delivery form” upon receiving your shipment – please note any and all damage to the packaging or other faults on this form. Please also have the delivery person confirm all damages and other faults with the packaging.


Shipment abroad


We offer the following payment options for orders from abroad:

Purchase on account
You will receive your invoice together with the shipment and you can pay by bank transfer within 10 days of receipt of the shipment.

Please provide payment to:
PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information on your invoice.

PayPal
You can make secure cashless payments via PayPal.
Please create a PayPal account by providing PayPal with your banking or credit card details. This way, you won’t be required to enter your details again for every subsequent transaction. You can then pay simply by entering your e-mail and password.
You will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to your PayPal account.

Credit card
You can pay conveniently and securely with your credit card. We accept both MasterCard and Visa credit cards.
We are able to guarantee maximum security thanks to highly advanced encryption techniques such as Secure Socket Layer (SSL) and 3D Secure protection. All order and credit card information is transmitted in encrypted form only.
Security when paying with credit cards:
European guidelines have changed to ensure maximum customer protection when paying with credit cards online:
You will be required to verify your identity via 3D Secure for any order placed after 14 September 2019. The exact process depends on the type of credit card (Visa Secure or MasterCard Identity Check).
You may have already been asked to verify your identity via 3D Secure during past online payment processes. However, the new regulations add another process to improve security and make authentication easier. Please contact your bank for additional information.
Your credit card will not be charged until you have received the shipment.
In case of a return, the value of the products will be credited to the credit card originally used for payment.

Payment in advance
When paying in advance, you’ll be required to transfer the payment amount within seven calendar days. Your products are reserved for you during this period. The payment amount consists of both the price of the products and any applicable shipment and service costs.
Please enter all necessary information in the reference box on the transfer form, as shown during the final stage of checkout, to ensure your order can be allocated quickly and correctly.

Please provide payment to:
PAYONE GmbH / Storer Handels GmbH
Landesbank Hessen
IBAN: DE81 3005 0000 0001 7723 59
BIC: WELADEDDXXX
Reference: You can find the information at the end of the order process.

Shipments are at the risk of the recipient against payment of transport costs. We immediately deduct the VAT included in the invoice for orders that are not shipped to EU member states.


You can find the shipping costs for your country in the following table (please contact us directly if your country is not on the list). International shipping costs for packages up to 31.5 kg:

 

Country

Shipping costs

Austria

                5.00 €*

Belgium

              14.50 €

Bulgaria

              18.50 €

Croatia

              16.50 €

Czech Republic

              14.50 €

Denmark

              14.50 €

Estonia

              18.50 €

Finland

              19.90 €

France

                5.00 €*

Hungary

              16.50 €

Ireland

              16.50 €

Italy

              16.50 €

Luxembourg

              16.50 €

Malta

              16.50 €

Monaco

              14.50 €

Netherlands

              14.50 €

Poland

              14.50 €

Portugal

              16.50 €

San Marino

              16.50 €

Sweden

              19.90 €

Slovenia

              14.50 €

Vatican City

              16.50 €

 

*We charge a flat rate of € 5.00 per order for shipping to Austria and France. This charge is not applied to orders worth €150.00 or more which are shipped to Austria. There may be exceptions, which are clearly marked. Please note the shipping information in the product descriptions.

For shipments to non-EU countries, additional customs duties, taxes, and fees apply.

Please find more information on customs duties here: https://ec.europa.eu/taxation_customs/home_de
and on import turnover tax here: http://auskunft.ezt-online.de/ezto/Welcome.do
and specifically for Switzerland here: http://xtares.admin.ch/tares/login/loginFormFiller.do